Jay Express Services and EM Call Center

Jay Express Services and EM Call Center

Welcome to Jay Express Services, John Jay’s information central!

[We are closed for 1 hour: Monday - Friday 12PM - 1PM] 
via the Enrollment Management Call Center at 212-663-7867 

Visit the Virtual Jay Express Services Counter! 

Speak with a Jay Express representative or Financial Aid Counselor via ZOOM!
Monday to Friday 3:00PM - 5:00PM 



John Jay students are eligible for a free Zoom account by signing in with their John Jay email and password.

Important Information

Message from VP Brian Kerr - Postponement of Fall 2021 Registration updated 5/4/2021

Fall 2021 Registration has been postponed for 4-6 weeks while changes are made to the schedule to accommodate more in-person class options. As a result, existing registration appointments will be removed from students’ CUNYfirst self-service centers.

Students will be informed when a new schedule of classes for Fall 2021 that includes increased in-person options for students is published. At that time, students will be sent the updated class and registration schedule, and new appointments will be assigned. Additional announcements regarding classes will be sent to your John Jay email account.

Coronavirus Updates

John Jay Fall 2021 Planning

Quick Links

Academic Calendar  Important dates and deadlines set both by the College and CUNY

Academic Advisement - Freshman/transfer advisement, CUSP advisement,  Appointments

Bursar - Tuition and Fees, Payment Deadlines, and Schedule of Tuition Refund and Student Liability

CUNYFirst101 - directions to some of the important things you will you do in CUNYfirst

Financial Aid – FAFSA, student loans, Scholarships, forms

Registrar – Graduation requirements, Academic Standards & Requirements, forms

...Did You Know...  MOST transactions can be done online or via email!

Declare your major/minor/specialization via email to jayexpress@jjay.cuny.edu

Submit FAFSA Verification worksheets & documents? *For inquiries or assistance with verification and  financial aid related items please email the Financial aid office at financialaid@jjay.cuny.edu or Jay Express Services at jayexpress@jjay.cuny.edu

Official Transcript: Order Your Official Transcript Online! click here

The Summer & Fall 2021 Readmisison Application is now Open! Click here to apply!


Questions about your tuition bill/refund? Send an email to bursar@jjay.cuny.edu

Grade Change/Grade Appeal Requests & Inquiries: Send an email to gradechange@jjay.cuny.edu

Difficulties applying for Graduation? email jayexpress@jjay.cuny.edu 

Need to change your name? Send the Change of Name form to jayexpress@jjay.cuny.edu

Questions about E-Permits? Send an email to epermit@jjay.cuny.edu

Questions about degree audits? Send an email to registraraudit@jjay.cuny.edu

Retroactive Resignation requests via e-mail: Send an email to retro@jjay.cuny.edu

**Your assigned John Jay student email must be used to conduct all College related business and inquiries. If you do not have access to your email please indicate in the subject area if you are an alumni, new freshmen or new transfer.**

CUNYFirst 101

For step by step guides on how to get a copy of your: unofficial transcriptsenrollment lettersaccount inquiriespaying your bill, change your mailing addressetc!

How To Videos