Jay Express Services and EM Call Center

Jay Express Services and EM Call Center

Welcome to Jay Express Services! John Jay’s information central!

WE ARE AVAILABLE! 

IN-PERSON SERVICE COUNTER HOURS
*Schedule an appointment*
MONDAY - THURSDAY 9:00 AM - 4:45 PM
FRIDAY  9:00 AM - 1:00 PM

 

VIA EMAIL

MONDAY - FRIDAY 9:00 AM - 5:00 PM
and...
the ENROLLMENT MANAGEMENT CALL CENTER at 212-663-7867
MONDAY - FRIDAY 9:00 AM - 3:00 PM
[We are closed for 1 hour: 12:00 PM - 1:00 PM]
 

Need to speak with a Financial Aid counselor? Visit the Virtual Jay Express Services Counter on ZOOM! Counselors are available: Tuesdays & Wednesdays, 3:00 PM - 4:00 PM.

Passcode: 329757

John Jay students are eligible for a free Zoom account by signing in with their John Jay email and password.

Important Information

CUNYFirst Upgrade

COVID-19 Safety Plan


Quick Links

Academic Calendar  Important dates and deadlines set both by the College and CUNY

Academic Advisement - Freshman/transfer advisement, CUSP advisement,  Appointments

Bursar - Tuition and Fees, Payment Deadlines, and Schedule of Tuition Refund and Student Liability

CUNYFirst101 - directions to some of the important things you will you do in CUNYfirst

Declaration of Major - add, change or remove a major/certificate.  

Declaration of Minor - add, change or remove a minor.

Financial Aid – FAFSA, student loans, Scholarships, forms

Registrar – Graduation requirements, Academic Standards & Requirements, forms


...Did You Know...  MOST transactions can be done online or via email!

Submit the declaration of major/minor/specialization

Verify FAFSA

Official Transcripts: Order online here!


Inquiries

Billing & Payments: Email: bursar@jjay.cuny.edu

Credit Evaluation: Email: evaluations@jjay.cuny.edu

Degree Audit/Graduation: Email: registraraudit@jjay.cuny.edu

Difficulties applying for Graduation? Email: jayexpress@jjay.cuny.edu 

E-Permit: Email: epermit@jjay.cuny.edu

Grade Change/Grade Appeals: Email: gradechange@jjay.cuny.edu

Need to change your name? Submit the Change of Info form

**Your assigned John Jay student email must be used to conduct all College related business and inquiries. If you do not have access to your email, indicate in the subject area if you are an alumni, new freshmen or new transfer.**


CUNYFirst 101 - Step by step guides on how to access unofficial transcriptsenrollment lettersaccount inquiriespaying your bill, change your mailing addressetc!

How To Videos -