Academic Advisement Center

Academic Advisement Center

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Interested in helping your fellow John Jay students?


First and foremost, we hope that under the current challenging circumstances, you and your family are alright and are getting the support that you need.  The Academic Advisement Center is able to be a part of that support.  While we operate on a remote basis, here are the ways to get in contact with us:

  • Make an appointment with an advisor via Advisortrac.  Advising appointments are being held in one of three ways:
    1) Online platform appointment.  All John Jay students are eligible for a free Zoom account by using your John Jay username and password.  In our experience, this is the easiest and most efficient way to get you advised!  Through Zoom, advisors are able to screen share and show helpful tools such as your transcript and degree audit.
    2) Phone appointment.  Ahead of your appointment time, you will receive an email from your advisor with a phone number to call at the time of your appointment.
    3) Email appointment.  Advisors will require that you send an email at the time of your appointment outlining your questions and what you wish to discuss. 
  • Our phone line is currently being forwarded through Google Voice.  You may call us (646.557.4872 or 646.557.4816) Monday - Thursday from 9am - 5pm and Friday from 9am - 2pm.
  • We are checking our main email address ( and advisors are checking personal email addresses Monday - Friday 9am - 5pm.


Visit our Virtual Front Desk!

Our virtual front desk is available at the following times:
Tuesday, Wednesday, and Thursday = 11:15AM - 3:00PM

The virtual front desk is available for: 

  • All John Jay undergraduate students, faculty, and staff with general questions for the Academic Advisement Center.
  • Current John Jay undergraduate students (non-SEEK, non-ACE, non-Honors) who wish to have a quick (no more than 15 minutes) conversation with an advisor.

During the above times, click on the following Zoom link and enter the Meeting ID and Password located below:
Meeting ID: 995 6449 7690
Password: 856241

Important Note:
This Zoom meeting is only monitored during the days and times listed above.
On busier days, you may experience some wait time.
We appreciate your patience and look forward to working with you.

Please note that John Jay College will be virtually closed on the following days:
Friday 2/12 and Monday 2/15 


Welcome to Academic Advising! 

The Academic Advisement Center is one of the many resources here to help you feel ready and confident for the world beyond John Jay!  We will track your progress with general education requirements and assist you in pulling all of the pieces of your education together.

The Academic Advisement Center provides services for the following undergraduate student populations:

  • FreshmenStudents who have between 0-29 credits.
  • Continuing Students: sophomores (30-59 credits), juniors (60-89 credits), and seniors (90+ credits) in a Bachelor's degree program who need advising regarding general education requirements.
  • ​Students on Academic Probation.
  • New Transfer Students
  • Readmitted Students
  • Graduating Seniors: students who meet the criteria for CUSP - Completion for Upper-division Student Program - will be advised in regard to their graduation timeline, graduation checklists, remaining major, minor, elective, and outstanding general education courses.

Please remember that for major and minor advising you need to speak with your major or minor advisor!